Information for English speaking customers

We receive many enquiries from non-German speaking costumers. Here we answer some of them.
 

What are the international shipping costs?
The shipping charges will appear on your order in the shopping cart and on the invoice. 

Austria, Netherlands, Denmark (AT,NL,DK)
Shipping with Deutschen Post Brief - 5,50 €.

Belgium, Bulgaria, Estonia, Finland, France, Greece, Ireland, Italy, Luxemburg, Portugal, Spain, Lithuania, Latvia (BE,BG,EE,FI,FR,GR,IE,IT,LU,PT,ES,LT,LV)
Shipping with Deutschen Post Brief with tracking - 7,90 €.

Croatia, Czech Republic, Hungary, Norway, Poland, Romania, Sweden, Slovakia, Slowenia, United Kingdom (CZ,HR,HU,NO,PL,RO,SE,SI,SK,UK)
Shipping with Deutschen Post Brief with tracking - 8,90 €

Important: For deliveries to non-EU countries additional duties and fees may apply.
 
My country is not listed, what can I do?
Please contact us, and we will inform you how we can enable shipping to your location Please do not choose another country and try to place your order. We have to cancel these orders.
 
Is there international shipping?
Yes. Please remember to select the correct country while placing your order. Note that we do not offer worldwide shipping yet. 
 
Will there be an English translation of the website?
No. Even if we provide some information in English, our contract language is German. You will receive all documents made for German finance laws. Of course you can add comments in English (only English, we won't try to understand Swedish ;)) and we will reply in English, but the official order process & documents are in German only. There will be no exception.
 
I am a reseller, what about a VAT refund?
Our shop is made for private costumers. According to the small business regulation („Kleinunternehmerregelung“) we do not charge VAT on our invoices. Each purchase is a private purchase.